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Price as a Lever: a Brief Guide

by
in
Krzysztof (Kris) Szyszkiewicz
Head of Delivery, Partner
April 26, 2024
price
strategy
SaaS

Prices serve as the critical link between your products or services and their value in the marketplace. They can work in your favor, or they can cause a lot of trouble.

You probably prefer option one, don't you? 

Well, we too.

Since we're on the same page, we've got a short but concise guide for you to help make prices a ladder to success.

Interested?

Why Should You Pay Attention to Defining Prices

Setting the right prices is crucial for any business. But the case with them is tricky. 

On one side, you want to cover your costs and ensure a good profit margin; on the other, you need to stay attractive to customers and competitive in the market. 

However. If you set prices too high, you might drive customers away. Set them too low, and you could struggle to keep the lights on.

Pricing also communicates value. How you price your products or services sends a message about their quality and position in the marketplace. It’s about perception, too. You want to position yourself as a budget-friendly option, or are you offering premium experiences?

Finally, effective pricing strategies can adapt to changes in demand and costs. They help you stay relevant and sustainable. So, paying attention to how you define your prices is about making strategic decisions that support your overall business goals.

So yes, setting prices is no easy feat. But we've got some tips for you to help you manage your prices better.

Meet our brief guide on how to make your prices a strong lever.

Guide on How to Make Price a Powerful Lever

We present you with as many as 9 ideas to help you get the most out of your prices so they work for you. Here they are:

Think about Pricing as a Growth Lever

All right. Let’s start with the basics, namely understanding your prices’ power.

Did you know that you can turn pricing into your powerhouse for profitability and expansion? 

Yeah, this is more than possible.

While many levers exist to improve your business's performance – such as cost reduction and sales enhancements – pricing stands out as uniquely influential. 

Imagine that: by tweaking your pricing strategy even slightly, you can unlock disproportionate gains in profitability. What’s more, even a small 1% improvement in pricing can potentially boost profits by up to 14%.

Thus, learn one thing: consider pricing not just as a figure on a tag but as a strategic tool that, when wielded with precision, can elevate your business results significantly. 

However, here it’s crucial to review and adjust pricing regularly. You may ask why? 

Because by doing so, you can adapt to market dynamics, improve products, change customer perceptions, and take full advantage of the power of this lever.

Interesting, huh?

Decode the Price-Value Communication

At this stage, you need to establish a connection between price and perception for better customer engagement. 

Pricing is more than just a barrier – it's a critical communicator of value. Therefore, use it as a bridge that aims to help potential customers cross over from interest to purchase. 

When your price clearly reflects the value of your product, it resonates more effectively with your target audience, and can lead to higher satisfaction and retention rates.

To optimize this communication:

  • Align the price with the actual and perceived value. Check if your pricing reflects both the tangible and intangible benefits of your product.
  • Educate customers about value. Use marketing and sales channels to highlight how your product’s features translate into real-world benefits.
  • Moreover, adjust prices based on feedback and market changes. Stay responsive to customer input and competitive pressures to keep your pricing strategy effective and relevant.

Expand Revenue Through Strategic Pricing

The next move is to unlock additional revenue streams by mastering expansion revenue tactics. We're already explaining what this means.

Expansion revenue – so it’s money earned from existing customers through upselling or cross-selling – is often underutilized. But you can change that if you put a strategic focus on analyzing customer usage and satisfaction. Then, you'll identify new opportunities to introduce premium features or tiered pricing models.

You can, for example, implement these strategies to boost expansion revenue:

  1. Identify underutilized features that could offer more value if developed into premium offerings.
  2. Segment your customer base to tailor upselling opportunities according to user needs and usage patterns.
  3. Offer bundles or packages that combine existing services with new features at a compelling price point.
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Address the Grandfathering Dilemma

Now, revitalize your revenue by reassessing legacy pricing. For instance, you need to assess whether you are dealing with grandfathering tactics.

Grandfathering is the practice of maintaining old customers at their initial pricing even as new features and enhancements are rolled out. Maybe it used to be a good strategy, but now it can dilute potential earnings. 

As your SaaS matures and evolves, you need to consider whether legacy pricing still makes sense. That’s why you should:

  • Communicate the added value of new features to justify price adjustments.
  • Offer transitional plans that ease legacy customers into new pricing tiers.
  • Model potential impacts on churn versus revenue gains from updating legacy pricing structures to make informed decisions.

Align Price with Customer Willingness to Pay

Also, ensure your pricing matches what your customers are willing to invest. 

One of the most common pitfalls in pricing is the mismatch between what businesses charge and what customers are prepared to pay. Thus, take time and understand the willingness to pay. This involves deep customer insights and a dynamic pricing strategy that can adapt to feedback and market conditions.

For optimal alignment, check out these moves:

  • Conduct regular market research to gauge customer perceptions and value assessments.
  • Use pricing experiments like A/B testing to find the price points that maximize both sales and customer satisfaction.
  • Monitor competitor pricing to ensure your pricing strategy remains competitive yet profitable.

However, before applying these strategies, analyze both market conditions and customer psychology, as these underscore the need for a proactive and informed approach to pricing in the SaaS industry.

Choose Your Pricing Strategy

Strengthen your SaaS with a pricing strategy that drives both acquisition and growth. The trick is not to act blindly, but to choose the right pricing approach that suits your business. Thus, any pricing should be based on strategy, a tactical action that will help position you in the market. 

A well-thought-out pricing strategy can dramatically enhance how your product is perceived in the competitive landscape.

Any ideas on how to craft a strategic pricing approach? Here they are:

  1. Evaluate your pricing at regular intervals to ensure it stays relevant to current market conditions and business objectives.
  2. Incorporate customer feedback to refine pricing models based on actual user experiences and expectations.
  3. Leverage psychological pricing techniques to make the price point more appealing and increase the perceived value.

Educate Yourself

You should also undergo regular workshops on pricing strategies to stay up to date with current trends, conditions, customer behavior, etc. It’s not an option anymore – staying informed and educated on pricing strategies is now a basic task for SaaS leaders.

Also, take advantage of targeted educational resources like webinars, blogs, groups, and forums, which can offer valuable insights and practical tips for optimizing pricing structures. Read books, which can help your team understand the nuances of pricing in a SaaS environment.

Is there anything else you can do to improve your pricing knowledge? Sure!

  • Curate a list of essential readings and resources to gain a deeper understanding of SaaS pricing dynamics.
  • Conduct training sessions based on these resources to guarantee your team can apply best practices effectively.
  • Stay updated with the latest research and case studies in your industry to keep your pricing strategy aligned with cutting-edge methodologies.

Try Feature Monetization

You can also realize the full potential of the features you offer. 

Just watch: many SaaS companies miss out on potential revenue by not charging for new features or enhancements. And that's a mistake. Meanwhile, proper monetization expands your product's capabilities and can significantly increase revenue without the need to attract new customers.

Take a look at these strategies to improve feature monetization:

  • Develop a clear roadmap for feature releases that includes tiered pricing or add-ons for enhanced functionality.
  • Promote new features aggressively to existing customers – highlight the benefits and value additions.
  • Implement feedback loops with users to understand which features they value most and are willing to pay extra for.

Experiment with Pricing Adjustments

Don't be afraid of price adjustments, but rather understand how they work. Many companies leave their prices as they are because they are afraid of losing customers due to price hikes and therefore – they don't take any action. Even if a strategic price change is justified by increased product value or higher operating costs. 

However, strategic price adjustments are necessary to maintain business health and ensure service quality.

Here's what you can do to overcome pricing concerns:

  1. Educate your customers about cost drivers and value enhancements that necessitate price changes.
  2. Showcase success stories and case studies where price adjustments have led to improved product quality and customer satisfaction.
  3. Develop a communication strategy that transparently explains the reasons for price changes to build trust and understanding among your user base.

Get Help from Vauleships

Woah… so that’s it.

With these strategies, you will take a proactive approach to pricing and ensure that your prices are not just a number but become an important part of your overall business strategy.

So, what do you think? Which of these strategies would you prefer to choose first?

Reach out to us if you need any advice. ;)

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Krzysztof (Kris) Szyszkiewicz
Head of Delivery, Partner

Certified expert in price, revenue and margin management in B2B companies and e-commerce. Member of the prestigious Professional Pricing Society. At Valueships, he is responsible for the implementation of consulting projects and taking care of the profitability of clients. Prior to joining Valueships, he worked at McKinsey & Company in the area of ​​pricing and strategy.

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Krzysztof (Kris) Szyszkiewicz
Head of Delivery, Partner

Certified expert in price, revenue and margin management in B2B companies and e-commerce. Member of the prestigious Professional Pricing Society. At Valueships, he is responsible for the implementation of consulting projects and taking care of the profitability of clients. Prior to joining Valueships, he worked at McKinsey & Company in the area of ​​pricing and strategy.